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Impressive Service At Novotel But ….


April 6, 2012 | Post Comment   

I was in India last week and I must applause the ground service people in the Novotel Convention Center Hotel in Hyderabad. They were very courteous and polite. Everywhere I go, they greet me, always asking me if I needed help.

Most nights I would order room service for dinner because of my work schedule. India time zone was a little difficult for me to adapt. Once I finished work with my India counterpart, I need to rush back to the hotel to have meetings with the US folks as they wake up.

Anyway one of the meals that I ordered had a very tough beef. The in dinning service called and asked my feedback. I just made a small remark about the beef being tough, not tender enough. I didn’t expect much from my feedback. The service manager called me again and told me that he will offer free dessert. I was happy to hear that but I was also too full for dessert. I passed.

One thing they did was really out of the way was, after I return back home, I got an email next morning from the hotel. Apparently I left my GAP sweater in the room. Yeah I notice that when I was on the plane, freezing throughout the journey. They told me that they can courier it back to me. The next day, I receive it. Kudos to all the housekeeping & in-dining service people.

Now the bad part is that the front desk charged a security deposit on my company credit card. I have no idea about this until I returned and saw the charge on my online statement. My company travel agent booked the hotel for me so I wasn’t aware of that charge at all. I was a little disappointed because really I was about to write to tripadvisor.com sharing my great experience with the hotel. It will take 15 days for them to release the charge to me. The only thing I wasn’t happy that they made a charge without my consent. There goes your compliment to tripadvisor.com.


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View from my room:
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Room Service Dinning:
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Security Checks
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