I was staying in this Hotel C with 4 stars in Orchard Road Singapore and I was really disappointed at their service. First they put Internet access as part of the attraction for me to make a booking. However, the internet charge is sky high. SGD$25 per day and with that, I can have Internet access for the whole month.
It started with a stain kettle. I requested housekeeping to change a clean one for me. They send a staff to have it clean for me. She showed me Jif and said she can have the stain removed. I used Jif to clean my toilet and the thought of using it to clean the kettle is out of my mind. I let her clean it anyway.
She did a good job with no stain. I had to boil the kettle once before using it, just to be cautious. Guess what, the kettle gave a power trip to the room. Total Darkness except for my notebook! Fortunately it is just my room, my hubby thought it was the whole hotel. That would be headlines.
In the end, the staff brought in a new kettle. Well that is their service. I was really disappointed because it was 4 star hotel.
By the way, I found that the cutlery in most of the Singapore food court have dirt stains on it. I am not sure are they using cheap labor to have them clean or what.
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definetly not a hotel i would like to stay at when i am at spore!
So this was the complaint that got you a free meal? But I thought you said it was Hyatt?