Me: I am so and so, I would like to engage your legal service for …
Officer: Your file is 9 years ago, let me locate your file in the store. You know, it is so long ago, it takes time to locate it.
Me: How much is your service?
Officer: I need to find your file first.
Me: When can you have that done?
Officer: I don’t know, need to find your file first.
Me: How long does it take?
Officer: I don’t know.
Me: What is the process step of your service, please can I get some info.
Officer: I need to find your file first.
Me: Can you please call me back when you do locate my file?
Officer: I will call you when I locate the file.
Up until now, no calls from her. In fact, I gave a second chance which I call them to follow up. She told me the file has been found and it with the lawyer. She didn’t bother to call me. She also said the lawyer is busy. I guess her company doesn’t want business from me. It is either they have too many customers or the officer is plain lazy.
As compared to:
Me: I am so and so, I would like to engage your legal service for …
Officer: Let me passed you to a senior officer so that she can explain the process to you.
Snr Officer: Bla…bla..bla…
Me: How much is the fees?
Snr Officer: Let me call you back on this, I need to ask my boss.
She called me a couple of times to get my info and provided what I need. She also has a friendlier voice and efficient too. Bottom line, I rather pay more for this type of service.
If I engage the first legal firm, I will probably vomit blood, calling them for follow up. Who knows, they may loose all my files.
