Category: Rant

• CIMB Rant

  09.24.10 |Rant| Permalink | 2 Comments

  You judge for yourself on this experience I had. CIMB management, if you are reading this, please do something.

  Monday:

  Call Officer: Hello, boleh saya membantu? *although I press 1 for English*

  Me: Yeah I cannot view my credit card info on my CIMB Clicks online account for the past 1 week. I have been using it for past 1 year.

  Call Officer: I need to do a verification check….bla bla bla. What is the amount you last withdraw on your ATM card?

  Wah lauuuuuu??!!! How can I remember? Note to self, must withdraw the same amount every time just to pass this verification. I had to login online to check the answer.

  Call Officer: Ok, have you tried linking your credit card

  Me: Yes, after I click it. It said, I don’t need to link my credit card on the page. By the way, I was able to see my credit card transaction for the last 1 year and now it is showing error. How come I need to link it again?

  Call Officer: Please hold while I check.

  After about 5 minutes, he came back to say that it is a maintenance problem and someone will look into it. Check back online after 5 working days.

  After 5 working days, nothing happen. Why I am not surprised? I called the helpline again.

  Call Officer: Boleh saya membantu? *again I did press 1 for English, maybe I should answer him in mandarin*

  Me: I cannot see my credit card information on the CIMB clicks online account.

  Call Officer: How may I help you?

  Me: Do you understand what am I saying?

  Call Officer: How may I help you? *going to vomit blood soon*

  Me: I just said that I cannot see my credit card information on the CIMB clicks online account. *repeat very slowly*

  Call Officer: I need to verify you.
  • He asked my ATM card number
  • He asked my full name
  • He asked my IC number
  • He asked my handphone number
  • He asked my credit card number
  • He asked my last withdrawal amount
  Isn’t he annoying or what? Usually I will be asked at most 4 questions for verification.

  Call Officer: Looking from the error, the problem is with the credit card department. I will ask them to look into it. It will be fixed in 3-5 working days.

  Me: I called on Monday, the officer said the same thing. Now it is already 5 working days and the problem still exist.

  Call Officer: I cannot do anything, you have to wait for the credit card department to fix it.

  Me: What if after another 3 days, the problem is not resolved? I have to call again and it will be repeated all over again. Please can you check with the credit card department now.

  Call Officer: Sorry, I really cannot do anything because it is due to the credit card department. *he sounds very reluctant to help.*

  Me: Please can I speak to another officer or passed me to your credit card department.

  Call Officer: All other officers are busy now.

  Me: Can I speak with your supervisor or manager?

  Call Officer: He is also attending call.

  Me: Please can you tell your credit card department about this problem and see how they can resolve this.

  Call Officer: They cannot do it now, it has to wait for 3 working days.

  Bla bla bla….he probably got fed up with me and he passed me to credit card department without relaying my problem to him.

  CC Officer: Hello, how may I help you? *sigh, I have to go through the vicious cycle…lets skip to after verification check*
  

  Call Officer: Hello, how may I help you? *after verification, he passed me back to the CIMB Clicks officer*

  However this officer did promise me to get back to me next Monday or Tuesday to get it resolved. She provided me her name so I can call her directly.

  Can I sue the bank for stress they are causing me?

• PayPal With Malaysia Bank

  11.02.09 |Rant, Technology, Tips, Vitamins| Permalink | 1 Comment

  Finally, we Malaysian are able to withdraw money from PayPal. I have been waiting so long to do this. Previously I ask my dear friend in US to help me do that. Now I can do it on my own. Hoorayyy!!!

  Instructions here:
  1. Login to Paypal
  2. Click Withdraw
  3. Click Withdraw to your bank account
  4. Fill up the Bank details and remember to ask your bank for MEPS bank routing quote.
  5. Hit Continue…Follow the instructions..

  Sorry, I didn’t go as far as #5 yet.

  
  

  
  

  No fees if you transfer more than RM400.00 and anything below, charge of RM3. Happy Withdrawing!!!

• Dispute With TNB Malaysia

  05.12.09 |Information, Rant| Permalink | 2 Comments

  I received an electricity bill for my new condo last month cost RM1.70 and I thought I didn’t have to pay as the govt stated electricity bill under RM20, we do not have to pay. This month I received another RM3.00 but last month RM1.70 is added, totaling RM4.70. My new condo meter is still showing 0 kwh.

  I went to the TNB office to seek clarification. Guess what the customer service told me. He said very loudly that the budget 2009 stated that you do not have to pay if the electricity bill is below RM20 with consumption. He repeated the 2 words “with consumption”. Can you believe that?

  Does that mean, I have to use go and on a light bulb to ensure the meter have reading before I get it free? How absurd! If I do that, I will be wasting electricity, just to get it free.

  Ooh, I just called from the TNB officer after I submitted a online complaint, the criteria is to use at least 5 kwh of electricity. Are they asking me to waste 5 kwh to enjoyed the RM20 rebate? *shake head*

  Looks like, they are adding more criteria to this rebate to prevent customers from claiming. By the way, I do not see any of these criteria being published in the newspaper. If yes, do let me know. I cannot find any criteria in the TNB Website either.

  The statement that support my dispute and I quote “As part of the Government’s effort to further reduce the financial burden of the lower income group, households which incur monthly electricity bills of RM20 or less, will not have to pay for electricity, for the period from 1 October 2008 to end of 2009.”

  Source: (http://www.epu.gov.my/bajet/enbudget2009.pdf)

  Now I may have to go to my condo to use 5kwh of power every month. TNB, you forced me to waste electricity!

  
  
  

• Steam Up

  05.04.09 |Rant, Shopping| Permalink | 1 Comment

  
  
  

  Almost reaching boiling point, maybe it is the time of the month. Maybe not, 9 days more. I was shopping at GIANT Bayan Baru and saw a dual pack Dettol shower gel refill. It said SAVE RM8.90, I overlooked and I thought I saw RM8.90. It can be very deceiving with prices, be careful! Especially in hypermart, it hard to find the exact price on the shelf. You got to look for the check price scanner to find out how much it cost.

  Anyway, I checked out and the price stated on the receipt was 16.89! Not a good deal, so I went to the staff to return the product and told him I saw the wrong price. He directed me to customer service. In the customer service, I had to fill up the form and everything was done. The staff asked me to wait. I waited and waited while my 2 children were snacking. It was nearing lunch time.

  I heard the staff paged the cashier supervisor a few times, more than 4 times. No one came. 5 minutes passed, 10 minutes passed and 15 minutes passed. I had enough. I asked the staff a few times, she made excuses that the cashier supervisor was busy. Yeah right.

  I stomped away, looking for the store manager. Blasted at him, saying “I waited for 15 minutes for a cash return, your staff page the cashier supervisor at least 4 times and no one came. Futhermore, look my children are getting hungry!” He looked at my children, each eating a packet of honey coated cashew nuts. He then signal the cashier supervisor, guess what she was doing. She was chatting with other staff. *shake head* Probably deaf because she didn’t hear the page. By the way, the walk from the counters where she was to the customer service counter is less than 5 meter away!

  She returned back my money and I stomped out of there! If any of the GIANT management staff is reading this, please make your service a little more efficient for your customers and priced your goods clearly so that everyone can view.

  Once I saw the big sign stated the price as RM9.99 but at the shelf, it is stated RM29.99 for the same product.

• Caller From Mars

  03.25.09 |Rant, Service| Permalink | 2 Comments

  I was about to head home from office and the phone RRRRRRINGGGGG….grrrrhhh

  Me : Hello, Michelle speaking.

  Caller: Hello, please can I speak to Michael XXX? *always pronounce my name wrong*

  Me : Michelle XXX speaking.

  Caller: Hello, please can I speak to Michael XXX? *ok didn’t get through to her*

  Me: Michelle XXX here. There is no Michael. How do you spell her name?

  Caller: M I C H E L L E

  Me: It is pronounced as Michelle, not Michael.

  Caller: Oh sorry. Please can I speak with Michael? 😡

  Me: There is no Michael, only Michelle. Hey I am rushing for time. What do you want?

  Caller: I am from CIMB Telemarketing. I want to speak with Michael. Is he around?

  *I give up, she still insist that M I C H E L L E is pronounce as Michael. She is also expecting a male. Gatal Betul*

  Me: Sorry I am not interested. *hang up*

  Now you know why Malaysian needs more English subjects in school. If you are promoting stuff, please ensure you know how to pronounce your customer name. It also reflects poorly on the company to send out marketing staffs and does not provide any customer service training to them. Isn’t it a golden rule to get your customer’s name right first before selling?

  Second golden rule is to LISTEN to your customer. I already told her that she has mispronounced my name. Or could it be she doesn’t know the meaning of the word “pronounce”. Sigh.

  I really wanted to ask her name and call her something else. It really annoys me when someone called me Michael. Just spoil my Wednesday evening!