How many of you check your saving accounts statement monthly? Few weeks ago, I checked my statement and saw my bank HSBC charged a fee of RM5 for month of Aug and Sep. I was really surprised because for more than 8 years I was with them, there was no fee whatsoever.
I called their helpline and when you need them, no one picked up the phone. I tried twice but failed to get someone to talk to me. I went to their website and left a feedback. A customer service officer emailed me and called me. She told me that she will investigate.
The thing is when they offered the account, they didn’t tell me there was a fee attached to it. The account was offered to my husband company for employees for salary deposit. No fees were mentioned. Anyway, I didn’t want to argue with them and requested for the refund for RM10 they took from my account. I will in turn close the account for good.
I was frustrated that they charge us without any notification. I will never open an account with RM5 monthly. It is day light robbery!
Do check your statement frequently to check for unknown charges.
i kena once b4 too with hsbc without informing.. me oso seldom check statement onli once in a blue moon… very irritating if charge for dun noe wat reason