Horrible City-Link Express Courier Service

December 11, 2013 | Post Comment   

I really had the worst customer experience with Malaysia City-Link Express Courier Service. It started when my purchase didn’t arrive after 3 weeks. The online tracking system is practically useless. I called to the KL HQ and they told me that the Penang agent will call me back. No calls back and I had to follow up a couple of time. Yet no calls from them and this happened on Friday.

The courier man came on a Saturday but I was not at home. He should have called to make arrangement so that I can be home to receive the parcel. So he left me a card. The card has invalid address and contact number. Can you believe that?

On Monday, I follow up with them again. KL HQ asked me to call Penang team directly. A sleepy head picked up the phone. She told me the delivery guy already left so the parcel can only be delivered the next day. I waited so long, what is another day.

Next day, there was no sign of the courier man. I called the Penang customer service again. A lady picked up but didn?t know how to operate the phone. After talking to her halfway, I heard the voice machine came up??!! I called again, now I think I am all steam up and the customer service had the guts to tell me that the system said, “Pick up” meaning that I have to go to the office to pick it up. If I wanted to pick it up myself, I would not have called so many times. I asked for the manager’s contact. I called the manager, he agrees to deliver the item by today. Yet no sign of him.

City-Link Express is unreliable, horrible customer service and empty promises!!!

Think twice or three times before using them at all!

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