The company is Nationwide Express. Last week I discover a yellow receipt in my post box. I am not sure what it was but looking at the company name, I soon discover it is a courier company. I assumed that there is a parcel for me but it wasn’t clearly stated. There is no contact number on the slip.
I decided to wait for them to call me. After a week, no news from them. I decided to search their website and left a feedback, also asking for a local contact number. They email me with a contact number. I called but no one picked up the phone. I tried after a few hours, the phone is engaged. I wrote back to customer service to request them to call me.
The officer called and first thing she asked me, when are you coming to the office to pick up the package? I was stunned by her question. The customers pay them the courier fees to have people collecting the parcel from them. It must be a good business for them
I told her to have the parcel delivered on Friday where I will be at home. She didn’t ask for any other information and I thought everything was settled.
Today, I still haven’t heard from them. I wrote to customer service asking when will my parcel arriving and provided my contact number again. The officer called me asking me when I will be home. I told her to deliver the package today as per instructed previously. She complained to me that she is short staff and that is not even my problem.
She also kept telling me that I wasn’t home when they delivered the parcel. First she could have contacted me before delivering it, my contacts are on her record. Secondly, I asked her when was the last time she delivered the parcel, she couldn’t answer me.
I am impressed with Pos Laju, DHL and ABX because they would call me first before delivering the package. DHL is the best because they route it to my company as there is a station there. It saves lot of petrol this way.
ok boycott nationwide express:)
true. o got another experience where the courier called me before sending the package. He asked if i was in the house to receive the package. I replied that i was not in and he preceed to say “So how ah?” as if i am supposed to tell him how to do his job.
On the other hand Fed Ex came over yesterday while i was out, they left a note and it was quite informative. Got even state when they will come back again and can fill in ilternate address to send to. Best of all their call center is operational until 10pm so don’t have to wait till the next working day to call.
duckie: Funny thing with Fex Ex, I called the helpdesk asking them to come on Friday. They captured that in their system but didn’t notify the operation folks. So they kept delivering the package everyday from Wed to Fri. *rolleyes*