Last year I cancelled my supplementary UOB credit card because I have no use for it and it cost RM30 for admin fee. When they gave it to me, it was free. Somehow along the years, they added the RM30 policy but didn’t bother to inform the customer.
Anyway, to avoid any nightmares, I cancelled it. After I cancel it, it was deleted from the online system. Everything was fine until this year, it appeared again on my online system. Initially I wasn’t aware of it when I called the credit card helpline for another issue, they asked me whether I had any supplementary. I said no and she said yes. Hrmm…I told her I cancelled it last year.
What made me really frustrated was the officer asked me to submit another cancellation form? I told her no and why should I? I already did 1 year ago. I am not going to submit any documentation every year to cancel the stupid card. They told me that they didn’t receive my cancellation form. I bet they must have lost it.
I heard so many cases of bank making it difficult for customer to cancel the credit card. It is so unprofessional of them. Next time, I will charge them admin fee for asking me to submit a cancellation form. What should I charged? RM30 for 1 cancellation form.
Next time you sign up for a credit card, ensure the bank provide a easy way to cancel the card!
if not because of my homeloan, i wont use the uob credit card. i use ladies card so, it is free for life.
when it comes to cancellation, i usually file the cancellation form/letter that i fax/mail to them. just in case.
oh i nvr noe they charged just to cancel the credit card… nowadays everything is $
Alicia: No they don’t charge for cancellation, it is just more work for the customer to submit the forms.
Oh yeah… I had a very tough time canceling my UOB card too! I went to so many branches until I almost explode coz they love sending you here and there but never get things done! I made so many calls but they still send the statements to me month after month telling me to pay for the dono-wat fees!