Bank Mergers Causing Turmoil

March 23, 2007 | 6 Comments   

The first bank account I had in Penang was Ban Hee Lee Bank. Later it merged with Southern Bank and now it became CIMB. Imagine, how many times I had to change my ATM card and bank book. This is not the major problem, it is when they merge systems between banks. Do you know that the records from the previous bank are all gone? Ok not gone but it is kept some where and at times goes, it will not be retrievable.

What was my headache? The bank sent me a letter stating that on March 16, I will not be able to access my old bank Internet banking. I need to register on March 18 to hop to the new Internet banking. No problem there. I did that and found out that there are no transaction historical records. Sigh. I called up the helpdesk, the agent told me the IT team cannot transfer the data from old to new system. Hey I am from IT, I know it can be done, just the matter whether they want to do it or not.

Worst is the bank manager called me up to say he cannot simply send out account statements. I told him other banks are sending me monthly statements, why is there a problem? I guess not in their process. :snooty:

If you want to change system, please do not create problems for your customers. You can send out statements for that month to all your users. By the way, my account is a passbook account. I cannot change to statement account. Actually I can, I need to close the passbook account and create a new statement account. Sigh.

I tell you, the old Internet banking system has a very terror feature, if you want to transfer money to other banks, you can key in all the info. The back office will actually take that info and generate a bank cheque to send to the other banks. Thumbs down service.

Let’s hope the CIMB Internet banking is good that I don’t have to enter the bank ever again. The queue in the bank is just crazy.


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