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Lousy Courier Service


August 8, 2008 | 3 Comments   

The company is Nationwide Express. Last week I discover a yellow receipt in my post box. I am not sure what it was but looking at the company name, I soon discover it is a courier company. I assumed that there is a parcel for me but it wasn’t clearly stated. There is no contact number on the slip.

I decided to wait for them to call me. After a week, no news from them. I decided to search their website and left a feedback, also asking for a local contact number. They email me with a contact number. I called but no one picked up the phone. I tried after a few hours, the phone is engaged. I wrote back to customer service to request them to call me.

The officer called and first thing she asked me, when are you coming to the office to pick up the package? I was stunned by her question. The customers pay them the courier fees to have people collecting the parcel from them. It must be a good business for them

I told her to have the parcel delivered on Friday where I will be at home. She didn’t ask for any other information and I thought everything was settled.

Today, I still haven’t heard from them. I wrote to customer service asking when will my parcel arriving and provided my contact number again. The officer called me asking me when I will be home. I told her to deliver the package today as per instructed previously. She complained to me that she is short staff and that is not even my problem.

She also kept telling me that I wasn’t home when they delivered the parcel. First she could have contacted me before delivering it, my contacts are on her record. Secondly, I asked her when was the last time she delivered the parcel, she couldn’t answer me.

I am impressed with Pos Laju, DHL and ABX because they would call me first before delivering the package. DHL is the best because they route it to my company as there is a station there. It saves lot of petrol this way.

3 Comments


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