June 2012

The Archives

• Willingness

  06.20.12 | Permalink |Service| Comments Off on Willingness

  I ordered something online in an US store and intended to send to my friend in US. However when I checkout, the shipping address, it became my billing address. I wasn’t sure it was my fault or system bug. Anyway when I discovered it, the shipment went out.

  I had to make a long distance call to the store customer service. Thanks to Skype VOIP that it is not very expensive for the call.

  The CS rep picked up the phone. I can hear from her voice that she must have a bad day. I told her the problem and asked her to help called Fed Ex to change the shipping address. She told me she cannot do that. She said either I go pick it up from the Fed Ex nearest location or I have to call Fed Ex myself. The fact is Fed Ex only will entertain call from the shipper that is the store and not me. Anyway I asked for her manager and she put me on hold. Later the phone got disconnected.

  I called the second time and another CS rep answered. She sound nicer and was willing to help. She told me that she will key in the new address into the Fed Ex system. Later my parcel arrived safely. Thanks to her.

  The moral of the story is whether one is willing to help or not. If you are willing, you can make you customer happier. If not, you are not suited for this job as a Customer Service agent.

• Household Tips: Mosquito Repellents

  06.10.12 | Permalink |Household Tips| Comments Off on Household Tips: Mosquito Repellents

  
  
  

  A friend told me this that Listerine can help repel mosquitoes. All you need to do is to get a spray bottle, fill it with water and pour half cap of Listerine into the water. Spray it around the house or rooms. It can repel mosquitoes. It is better than spraying those toxic aerosol and also environmental friendly. Yes, I tried it and it works.

  By the way, if you bath with soap that is pine scented, the mosquitoes will not come near you. Or you can buy pine scented oil and burn it. I love the pine smell.
  Lastly, you can also plant a pot of lemon grass, it will also repel mosquitoes. Hope these tips work for you.