The other day I was in Singapore Changi Airport getting some toys for my children. I picked up a couple of toys and paid at the counter. At the counter, the sales person was scanning the barcode and discovered there was a price difference. She told me that the price of the toy is wrongly tag. It should be a dollar more. I had to pay the extra dollar else no sale.
I encountered a similar situation in US. I was in the Corelle Store and got a dinning set. The tag was wrongly priced. The sales person apologized and gave me the price that was tagged. It is so nice of them.
You can see both have very different way of providing customer service. One is being too profit oriented and the other, customer centric. If the store makes a mistake, they should bear the cost and not frustrate the customers.
The truth I love shopping in US because they are so focus on customers and yet makes a profit. Do you know that there was once, my meal came late and the restaurant manager apologized? He also gave it to me free of charge. This is what I called customer service!
Here in Malaysia we are way below standard. It is no point hiring some phony managers in the restaurant that come around with fake smiles asking how the food is. Half they time they don’t take bad remarks and improve the service. I really think they are pretty annoying especially when they come around and interrupt our dinner and our conversations. Can’t they pick a better timing? By the way, I think they think too highly of themselves and not really serving the customers. Do you agree?
Anyway, back to the wrong price tagging, anyone know any consumer rights in Malaysia that the store have to sell the price that the goods has tagged? They cannot sell any higher than that? If you do, please let me know.
Remember the story we told you about the Chilie’s at Bangsar Shopping mall? The manager tried to fake us into believing how a country fried steak should taste like. We hate to let ppl know we’re from the States but he left us no choice but to correct him and let him know that wasn’t how a country fried steak taste like. In the end he didn’t charge us for the lousy CFS.
Bingo!! That paragraph was referring to the C restaurant but in Penang.
agree! so come back more for the shopping ya!