«
»

What Password?


September 8, 2006 | 9 Comments   

In my line of work, funny things do happen with high tech environment. In IT, security is taken very seriously and some company practice not to give out password over the phone because you do not know who is on the other line. Here is a user calling IT helpdesk with an issue he has.

User: I forgot my password and cannot login to the network.
Helpdesk: Please may I have your ID.
User: 123456.
Helpdesk: I will reset your password and send it to you through email.
User: Hello, I cannot login to the network.:mad: I cannot get to my email to view the password.
Helpdesk: Sorry, I cannot give you the password over the phone. Maybe I will post it to your house address.

Deadlock. User cannot login to the network, he will not be able to work until he received snail mail on his password. :giggles:

Go ahead and test it out to see what your IT Helpdesk response. You probably can shake legs while waiting for your password.

9 Comments


«
»