September 24, 2010 | 2 Comments   

You judge for yourself on this experience I had. CIMB management, if you are reading this, please do something.


Call Officer: Hello, boleh saya membantu? *although I press 1 for English*

Me: Yeah I cannot view my credit card info on my CIMB Clicks online account for the past 1 week. I have been using it for past 1 year.

Call Officer: I need to do a verification check….bla bla bla. What is the amount you last withdraw on your ATM card?

Wah lauuuuuu??!!! How can I remember? Note to self, must withdraw the same amount every time just to pass this verification. I had to login online to check the answer.

Call Officer: Ok, have you tried linking your credit card

Me: Yes, after I click it. It said, I don’t need to link my credit card on the page. By the way, I was able to see my credit card transaction for the last 1 year and now it is showing error. How come I need to link it again?

Call Officer: Please hold while I check.

After about 5 minutes, he came back to say that it is a maintenance problem and someone will look into it. Check back online after 5 working days.

After 5 working days, nothing happen. Why I am not surprised? I called the helpline again.

Call Officer: Boleh saya membantu? *again I did press 1 for English, maybe I should answer him in mandarin*

Me: I cannot see my credit card information on the CIMB clicks online account.

Call Officer: How may I help you?

Me: Do you understand what am I saying?

Call Officer: How may I help you? *going to vomit blood soon*

Me: I just said that I cannot see my credit card information on the CIMB clicks online account. *repeat very slowly*

Call Officer: I need to verify you.
• He asked my ATM card number
• He asked my full name
• He asked my IC number
• He asked my handphone number
• He asked my credit card number
• He asked my last withdrawal amount
Isn’t he annoying or what? Usually I will be asked at most 4 questions for verification.

Call Officer: Looking from the error, the problem is with the credit card department. I will ask them to look into it. It will be fixed in 3-5 working days.

Me: I called on Monday, the officer said the same thing. Now it is already 5 working days and the problem still exist.

Call Officer: I cannot do anything, you have to wait for the credit card department to fix it.

Me: What if after another 3 days, the problem is not resolved? I have to call again and it will be repeated all over again. Please can you check with the credit card department now.

Call Officer: Sorry, I really cannot do anything because it is due to the credit card department. *he sounds very reluctant to help.*

Me: Please can I speak to another officer or passed me to your credit card department.

Call Officer: All other officers are busy now.

Me: Can I speak with your supervisor or manager?

Call Officer: He is also attending call.

Me: Please can you tell your credit card department about this problem and see how they can resolve this.

Call Officer: They cannot do it now, it has to wait for 3 working days.

Bla bla bla….he probably got fed up with me and he passed me to credit card department without relaying my problem to him.

CC Officer: Hello, how may I help you? *sigh, I have to go through the vicious cycle…lets skip to after verification check*

Call Officer: Hello, how may I help you? *after verification, he passed me back to the CIMB Clicks officer*

However this officer did promise me to get back to me next Monday or Tuesday to get it resolved. She provided me her name so I can call her directly.

Can I sue the bank for stress they are causing me?


have your say

Add your comment below, or trackback from your own site. Subscribe to these comments.

Be nice. Keep it clean. Stay on topic. No spam.

You can use these tags:
<a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>

You must be logged in to post a comment.