parkbay.net » Hotel

PROTECT YOUR FAMILY GET QUOTE
Car Insurance Web Site	Secured Loan Buy to Let Mortgage

Category: Hotel

Hyatt Vineyard Creek Hotel & Spa Santa Rosa
08.10.10 |Hotel, Travel, US| Permalink | Comments Off

I stayed in this hotel in Jan 2010 on my business trip to Santa Rosa. However my stay wasn’t that pleasant. It had a bad start and finish. I booked the hotel through my company travel agent and it was suppose to come with a free breakfast and Wifi. I was very sure of it because I checked before I booked it.

On the day of arrival, the front desk told me no complimentary breakfast or Wifi. I should have printed out the reservation info. Anyway I went online with paid Wifi to verify and call the front desk. The front desk verified again but he said I can have the free Wifi but no complimentary breakfast.

I stayed there for 4 nights and on the second day, I received a notice from the General Manager with an email address. I wrote to him with regards to my complimentary breakfast. He told me to go ahead and order the breakfast, he will have it waive off my bill. Pretty cool.

I worked late for a few nights and in the morning, I called room service for breakfast so that I do not have to make a rush.

At the end of my stay, the bill came but the breakfast was charged. I told the checkout person but he told me that room service was not part of the deal. He also explained to me that I should get the complimentary breakfast vouchers upon check-in and have my meal in the restaurant. I wasn’t given those vouchers upon check in and the GM didn’t say I could not call room service for breakfast. I just didn’t like the way the checkout guy talk to me. Anyhow, he settled it with his GM.

Another upsetting part was I went for dinner at Brasserie Restaurant, I wasn’t given a menu for ordering. I had to get the menu myself. On top of it, the waitress who saw me didn’t bother to come and take my order. I had to go to another part of the dining area and a waiter serving that area served me right away.

On the last day, there was a fire drill but there wasn’t any notice given. All the doors were closed. I took the stairs but it led to a lock door. If really there was a fire, I will be dead. I climb back up the stairs. The drill was over when I came out of my room but no one bothers to open back the doors. Ooh there was also a door for the elevator. Elevator was not working too. I had to walk a couple of rounds to get to the exit. Imagine dragging my bags here and there. It was really frustrating.

There wasn’t any DIY laundry service and I have to go to Marriott Hotel next door to do my laundry. The front desk lady was kind enough to do a electronic key for me to get into the laundry room and provided free WiFi while I waited for the laundry to be done.

I will not ever stay there again! Of all the Hyatt hotel I stayed, this was the poorest customer service ever!

Cleanliness:

Service:

Facilities:

Overall:

Popularity: 1% [?]
Hard Rock Hotel Penang
03.16.10 |Hotel, Penang| Permalink | 1 Comment

It was a pretty cool hotel. My family loved it. It was really crowded because of the school holidays. Rooms very fully book. Yeap, there were some walk in guests whom were really disappointed. During the evening, the car park was closed for outsiders.

CheckIn & Check out

Firstly I empathize with the staff working there, the front desk or lobby is non-air condition. Both the staff and the customers have to bear with the heat. It took a long time for check in because there were no rooms available. Funny, the guests’ latest check out time is 12:30pm. I went there at 2pm, still no room. I wonder how long it takes for the room to be clean. Maybe short staffed in the housekeeping area.

Next, while I was checking out, one customer was smoking. No non-smoking sign around, really bad for us non-smokers who has to bear with unhealthy environment. It took long wait for me to check out.

The Room

It has a very spacious room and fun for every age group. I got a room with a good view of the beautiful sea. The room decoration was just ok, nothing to shout about. However the bathroom is a little small and no bath tub.

The Pool

The swimming pool is the highlight for children with 3 slides. For children below 4 feet, it is advisable to wear an arm float. There are rooms by the pool, just like a personal pool. Very convenient for some.

There were dancing at the pool and water ball organize by the hotel. Something to rock their guests there.

Teens Club

There is a teen club room for teenagers or children to have fun with Xbox, play stations and computers. However there is no queuing system. Most children were hogging the stations and left others waiting. I even saw a dad hogging the computer. I saw many disappointed kids there.

TV Program

Lastly, I do wish the put Cartoon Network on. It is a MUST have, especially kids.

Rates

Will I go back there again? Yeah, if they reduce the hotel rate or provide more value for my money!

Cleanliness:

Service:

Facilities:

Overall:

Popularity: 2% [?]
Grand Hyatt Hotel in Singapore
12.06.09 |Hotel, Travel| Permalink | 2 Comments

Love it! Love it! Absolutely love it. First of all, after many years of points collecting, I get some complimentary stay in Hyatt for my family. I would pick this hotel every time I go to Singapore for business. Sad to say that because of cost cutting, they remove this hotel from the preferred list. I hope they add it back on.

Why do I like it so much? First the staffs are super friendly. They treat me the same even though the stay was complimentary. Next, the room is spacious, especially like the bathroom. The TV is a huge flat screen.

I am glad they renovated the swimming pool and provide a children pool. My children absolutely love it. While my children were enjoying the pool, I ordered breakfast by the pool. It has my son’s favorite garlic bread and chicken drumlets. They love it. They asked me whether they can stay another night there.

Lastly as I was checking out, the staffs casually ask my feedback on the stay. I wasn’t complaining but told them the air condition in the room was not working well. It switched off by itself and I had to turn it back on. For that, they waived my bill for my stay. Isn’t that great, hardly get this type of service in Asia.

I will sure return to stay with them again! Absolutely.

Cleanliness:

Service:

Facilities:

Overall:

Popularity: 4% [?]
Hyatt Summerfield Hotel
09.07.09 |Hotel, Travel| Permalink | Comments Off

When I was in the Colorado Springs, I stayed in Hyatt Summerfield. Initially I booked Hyatt The Place which is more upper class. However there is no DIY laundry service, so I downgrade myself. I wanted all my laundries clean before going home.

Hyatt Summerfield in Colorado Springs is very spacious. The room has a kitchen, a living hall and a bedroom. I believed land in US is always available which makes most hotel room spacious. The room was very clean. The only complain I had was the security latch to the lock was broken and every morning I received a 6am morning call. I feedback the morning call problem to the front desk, every morning but they told me they were fixing it. It wasn’t fixed till the day I checked out. It was really annoying having to wake up an hour early. I am not a morning person.

I came back and wrote a feedback on Hyatt website. I was pretty pleased that the customer service responded to me immediately, apologizing about the bad experience. On top of that, they added points to my membership. Now I get a free night stay at any Hyatt hotel. Cool eh. Kudos to the customer service folks! For compensating me on waking up early to shut off the morning call.

Hyatt Summerfield Hotel in Colorado Springs was very near to Garden of The Gods road and you can visit the rocks there. It is very beautiful all season. I visited it during winter and it was splendid. Next, you can go to Manitou Springs. Lots of beautiful places in CS. I don’t mind staying there.

Cleanliness:

Service:

Facilities:

Overall:

Popularity: 4% [?]
Green Hotel
08.21.09 |Hotel| Permalink | 1 Comment

Many hotels claim to be green. Often I see a card in the hotel telling us to limit the usage of towels and leave it in the tub if it required washing. They encourage us not to waste energy for the washing, waste labor or waste detergent. I am not sure they want to cut down on expenses for more profit or they want to help the environment.

One of the hotels I stayed to had this sign. However I am surprised that they use foam cups and plates. It takes a very long time for polystyrene material that makes the foam cup biodegrade. Materials that are not good for the environment. I bet they want to save money of labor to wash the plates or cups. They do provide plates and cups but it was not very visible. Cutleries are all plastics.

Next time if any hotel tells you they are green, better take it with a pinch of salt. They want to be green if it can help them save cost.

Popularity: 2% [?]
Genting Resort World Hotel
06.17.09 |Hotel| Permalink | 1 Comment

Genting is a city of entertainment with the only casino in Malaysia. I managed to stay in Resort World Hotel for free. Thanks to my mom. It is a peak period in Genting due to the school holidays. You cannot really check into the hotel before 3pm but you need to check out before 12 noon.

Fortunately for my family, we have an express check in card. Instantly we got a room. The customer service person who served us was very accommodating. I can feel her stress because lots of people were waiting to be check in. However, she still wears a smile and was very courteous.

The rooms were just nice for a family of 4. It has a nice view of the theme park. I kind of like the bathroom, very wide but no bath tub. It is superbly clean. It is very near the casino and places to eat. However it is away from the indoor and outdoor theme park.

The major attractions in Genting are the casino, the theme parks, the shows and the cool air.

I am not a gambling person. I go up there to enjoy the cool air.

Cleanliness:

Service:

Facilities:

Overall:

Popularity: 4% [?]
Hong Kong Hollywood Disneyland Hotel
12.05.08 |Hotel, Travel| Permalink | Comments Off

I must say that I had a pleasant stay with Hollywood Disneyland Hotel in Hong Kong. The only thing that is a setback is the rooms are very pricey. I guess that is Hong Kong, most hotel rooms rates are pricey. The rooms are very spacious and great for a family of four. The twin beds can be share with 2 persons.

Service was superb. You can leave your luggage with the concierge if you arrive early, so that you can first enjoy yourself at Disneyland park.

I had an opportunity to dine in with my family and enjoy the buffet. There was a variety of food there with my favorite sashimi, seafood, roast beef, roast goose, Chinese dim sum and plenty of dessert to go around. They even have a chef to cook special sauce pasta for the children. Do try the seafood sauce pasta, it taste great. Not forgetting the chocolate fountain.

A tip to get good savings in the hotel is to get the child annual pass. You can get discount rates on hotel room rates and dinning in the hotel. However there is a quota with discounted room.

I did enjoy my stay there. My children loved the sauna heated pool. Too bad it was fairly windy outside, if not we could have soak a little longer.

Cleanliness:
Service:
Facilities:
Overall:

Popularity: 3% [?]
Penang Golden Sands Hotel
03.15.08 |Hotel, Malaysia| Permalink | 1 Comment

It definitely has a great view of the sea and the staffs are friendly. First time I am greeted with a big smile from hotel staffs. While I was checking in with my family, the staff served us all with a welcome ice cooling refreshing lemon tea.

The room was just nice, not too big. I took the sea view room and it was excellent. You are able to sit on the balcony and enjoy the pleasant view. It has a nice bath tub too. Too bad the TV is not a LCD or flat screen TV. It has wifi at the pool area, lobby and the room.

They have also renovated the pool area that gives a Hawaiian feeling with lots of huts, coconut trees and sun bathing benches. It looks like I was in Hawaii for a while.

If you enjoy water sports, there are water ski, sky parachuting, Jet Ski and banana boat. You can also do some sun bathing or walk on the beach. It is really a great affordable vacation!

Cleanliness:
Service:
Facilities:
Overall:

Popularity: 2% [?]
Singapore Royal Plaza Hotel
03.11.08 |Hotel, Singapore| Permalink | Comments Off

Hotel rates are raising in Singapore especially those located in strategic location. I was able to experience a hotel near the heart of the city. What really attracted me was the free complimentary mini bar that was advertised. I was a little disappointed as they only offer drinks and no snacks. There were 2 bottles of oranges, 2 can of coke, 2 bottles of drinking water, 1 can of milo and 2 cans of beer. Where are my chips and chocs?

On top of it, the package came with free WiFi, most hotel I previously stayed I have to pay. The room was clean and not too small. It has a 32” LCD TV. It is also a smoke free hotel. If you caught smoking in the room, you are fined with SGD300. As always, Singapore is a fine city.

Royal Plaza Hotel is situated near Orchard where the shopping arena is. It is also very near the MRT stations.

Cleanliness:
Service:
Facilities:
Overall:

Popularity: 2% [?]
Hotel Carlton San Francisco
02.13.08 |Hotel, Travel| Permalink | 1 Comment

One thing that I liked most about Hotel Carlton is that it is very environmental friendly. The first hotel I stayed, that provided 2 bins, one of which is a recycle bin. They are certified as a Green Business.

“Green businesses help reduce waste and protect our environment by employing pollution prevention practices, minimizing waste, and conserving energy, water as well as other natural resources”

Besides that, the location of the hotel is good. A 5 minutes walk to the nearest SF famous cable car stop and 10 minutes walk to Union Square where the shopping places are. However it is pretty quiet around the area at night.

The staffs are fantastically friendly. The room was very clean and cozy. It has complimentary evening wine at the lobby reception and free WiFi internet connection. However there is this one staff that really spoiled my good impression of the hotel. It is a small matter and I will not talk about it here. Overall I am very satisfied with the hotel and would recommend anyone to stay there.

Cleanliness:
Service:
Facilities:
Overall:

If you plan on taking a trip to any place in Europe, then find cheap hotel rates online. You could be traveling to Spain or Australia and you can still find great luxury hotels at amazing prices. It can be easy to find pet friendly hotels when booking online as well.

Popularity: 2% [?]
Santa Rosa Hilton Hotel
02.02.08 |Hotel, Travel| Permalink | 1 Comment

The Santa Rosa Hilton is a nice hotel near the Sonoma Winery. You can visit 140 over different wineries near by. The room is spacious and very clean. It was a very nicely decorated room. The bed was huge for a petite lady like me. One thing I like about the bed is, it has lots of soft pillows. They also provide CrabTree toiletries. Another plus is free broadband and wifi.

However the staff wasn’t very friendly. When I arrived at the hotel, I was lost because I missed the lobby and park a distance away. Next mistake I made was to take out my luggage and went to the check in service desk. By the way, there is no ramp to wheel the luggage back up. I have to carry it 3 steps up. I wonder how a handicap person reached the service desk.

The room given to me was on another building. The hotels have a few separate buildings. The staff went over the direction too fast, didn’t catch what he was saying. Anyway I managed to make my way through. I had to bring my luggage back to the car and drive to another building.

Lastly it has no DIY laundry and hotel laundry charges per piece basis. I hardly see any hotel staff around. Location wise, there is nothing that is near walking distance. If you need a place to eat or shop, you would have to drive out.

Cleanliness:
Service:
Facilities:
Overall:

Popularity: 1% [?]