I am so very frustrated with KrisFlyer (SIA Frequent Flyer Program). Here me out and if you are in my shoe, see you will steam up. When I return from my US trip, while I was in Changi Airport, I tried to register my miles. First the SIA agent told me that they are not train to do KrisFlyer, requesting me to call the customer line. I requested them to help me to call. The agent did and she waited for 30 minutes and she didn’t manage to get through to any customer representative. Worst is they tai chi the problem instead of helping, claiming that SIA and KrisFlyer is a different entity. *faint* 
I requested to see the manager. He is very helpful, helping me to reach the KrisFlyer staff. On the other line, the KrisFlyer agent told me my card expired and I need to apply for a new membership number. They didn’t send me any notification for cancelling my membership. The agent ended the conversation with “I will put an investigation and call you back”, which she never did.
As I am told, I went online to register for a new account and deposited my miles online. Guess what? I received a notification stating I cannot register my return flights. I called the agent again. First she told me, there is a name mismatched, I told her how come my departure flights had no problem as I have the same names on all the tickets. :think: Then she told me, it was a coach sharing flight which miles are not given. It doesn’t make sense, the price of the tickets were the same. It is like a student who doesn’t know how to answer an exam question and kept guessing (pakai hantam).Finally she ran out of excuses and told me she will investigate further and get in touch with me.
Today, I received a mail stating they have deposited my return flight on my old card. I am back to square 1. Now I have miles on my old and new card. I want to strangle someone already. What kind of system do they have there I wonder? It is just a simple process and they cannot get it right and they represent SIA.
Never thought that SIA so lousy one!! Cant combine the two cards ??
planes and air staff wonderful but ground staff lousy one???? hehehhe
They’re really teruk. Most would’ve guessed that SIA services shd be quite good. But it’s bullsh*t to say that you can’t combine 2 cards’ points.
Eh? I didn’t know the Krisflyer card can expire… are you sure those guys at SIA know what they are talking about?
Krisflyer points can expire la, but the card…I doubt it.
Yea, I thought only the miles can expire but not the card. I would write a letter to complain. I’ve been told in order to be heard, address it to the CEO of SIA/Krisflyer. The letter always trickle down but never goes up. 🙂
Chooi Peng: I am already instructed them to merge the cards, still pending for investigation.
Julian: Yes you are right, the air stewardess do give good quality service. I did enjoy a pleasant flight.
Sue: If they don’t merge my 2 cards, I will write to the CEO as Vien suggested.
Joyce: Yeap, I didn’t know that too, that makes 2 of us.
Vien: Yes, I will ask the CEO to read my blog. 😛
Krisflyer card do expire if the person do not have any transactions for 3 years along with the miles which has validity for 3 years as well. From what I know krisflyer is run separately from SIA in terms that they have different call centre. Most of the time the krisflyer agent especially new ones do not know why miles are credited only one way so they just hantam but it is the IT system fault.
Ah Beng: :clap: :clap: Do you work for SIA or KrisFlyer?
oh yeah, heard from my PB you need to continously fly in order to collect those miles and to be on their gold/paltinum list, you must maintain certain miles each year too….
admin: I used to work for Krisflyer. Do I sound like one? 😆 I thought Krisflyer service should have improved but guess not. At least, they are 24/7 now, so you can call off-peak hours so you can get through to the hotline easier. SIA outsourced this Krisflyer programme but changed outsourcing company earlier this year.
Hi Michelle, finally found your blog. Hmmm…I think I’ve been here before. Now, I can say I know you. Lol.
Hi I was informed that my kris points were about to expire,and to extend them asap , which I duely tried after 2-3 weeks of phone calls to Singapore ,being put on hold for extended periods and then for the line to go dead, or for someone to answer speaking a language I did not understand, I eventually sent an email explaining my predicament, and duly recived a reply from a Mr Iryani Mohamed Taib, a customer service executive at Krisflyer membership services, stating my points had expired before I could extend them,but as a one time exception I was told to reply to the email and they would be extended, I sent my email straight away and I have been told it reached its destination, I waited about 2-3 weeks and checked my kris account , yes you guessed it nothing has happend I sent anouther email and recieved a message on my mobile stating my miles had expired, being a econmy flyer you do not tend to build your point up very often, funny though after the good news I thought was going to happen to my points I went and booked a flight to the uk, not a happy vegemite
Immomsdaughter: Welcome, sorry for the very late response. Too many spams overcrowded your comment.
Syd: I can understand how you feel, I still have 1 pending issue, I can’t login to the online system. I reported it with lots of email and 2 calls. They said they will get back to me. Not sure when? Maybe after the pts expired. 🙁