I am really happy with Penang Vivahill Honda Service Center as I can see improvements, every time I go service my car. First they have these comfortable sofa chairs at the lounge for resting and reading. You can also get a cup of hot drinks like coffee or tea free of charge and no limit. Water dispenser is also available.
Next there are 2 glass rooms for people like me to work with Internet connection. I can connect my notebook to my office network and work while my car is being serviced. I wished they can install a telephone so that I can do conference too.
Today I saw a small area with small chairs and tables for children play area. They do know how to satisfy customers with children. Previously when I went to the Sg. Pinang Honda Service Center, I was really frustrated because the sales people were smoking in the place. I saw children playing in the area too. I wrote a letter to Honda GM and the government. I wonder did they ever improve the service center there. I won’t know because I do not go there anymore.
However with Honda service, they charged an arm and a leg. It is fairly expensive even after they give me VIP discount. Their mechanics are very young and they cannot fix my car problems. They have a lot of explanation on the cause but no action to fix it. Now I need to find a good mechanic.
