Category: IT

• IT Helpdesk Calls

  10.18.06 |IT, Technology| Permalink | 6 Comments

  Someone send this to me today, laughter is still the best medicine when you have a stressful week. Everything is due this Friday, 20th Oct. 😥

  =================================
  Tech support: What kind of computer do you have?
  Female customer: A white one…

  =================================
  Customer: Hi, this is Celine. I can’t get my diskette out.
  Tech support: Have you tried pushing the Button?
  Customer: Yes, sure, it’s really stuck.
  Tech support: That doesn’t sound good; I’ll make a note.
  Customer: No, wait a minute… I hadn’t inserted it yet… it’s still
  on my desk… sorry….

  =================================
  Tech support: Click on the ‘my computer’ icon on to the left of the screen.
  Customer: Your left or my left?

  =================================
  Tech support: Good day. How may I help you?
  Customer: Hello… I can’t print.
  Tech support: Would you click on “start” for me and…
  Customer: Listen pal; don’t start getting technical on me! I’m not Bill Gates.

  =================================
  Customer: Hi, good afternoon, this is Martha, I can’t print. Every
  time I try, it says ‘Can’t find printer’. I’ve even lifted the printer
  and placed it in front of the monitor, but the computer still says he
  can’t find it…

  =================================
  Customer: I have problems printing in red…
  Tech support: Do you have a color printer?
  Customer: Aaaah………………..thank you.

  =================================
  Tech support: What’s on your monitor now, ma’am?
  Customer: A teddy bear my boyfriend bought for me at the 7-11.

  =================================
  Customer: My keyboard is not working anymore.
  Tech support: Are you sure it’s plugged into the computer?
  Customer: No. I can’t get behind the computer.
  Tech support: Pick up your keyboard and walk 10 paces back.
  Customer: OK
  Tech support: Did the keyboard come with you?
  Customer: Yes
  Tech support: That means the keyboard is not plugged in. Is there
  another keyboard?
  Customer: Yes, there’s another one here. Ah…that one does work…

  =================================
  Tech support: Your password is the small letter “a” as in apple, a
  capital letter V as n Victor, the number 7.
  Customer: Is that 7 in capital letters ?

  =================================
  Customer: can’t get on the Internet.
  Tech support: Are you sure you used the right password?
  Customer: Yes, I’m sure. I saw my colleague do it.
  Tech support: Can you tell me what the password was?
  Customer: Five stars. “*****”

  =================================
  Tech support: What anti-virus program do you use?
  Customer: Netscape.
  Tech support: That’s not an anti-virus program.
  Customer: Oh, sorry…Internet Explorer.

  =================================
  Customer: I have a huge problem. A friend has placed a screen saver
  on my computer, but every time I move the mouse, it disappears.

  =================================
  Tech support: How may I help you?
  Customer: I’m writing my first e-mail.
  Tech support: OK, and what seems to be the problem?
  Customer: Well, I have the letter ‘a’ in the address, but how do I
  get the circle around it?

  =================================
  A woman customer called the Canon help desk with a problem with her printer.
  Tech support: Are you running it under windows?
  Customer: “No, my desk is next to the door, but that is a good point.
  The man sitting in the cubicle next to me is under a window, and his
  printer is working fine.”

  =================================
  And last but not least….

  Tech support: “Okay Bob, let’s press the control and escape keys at
  the same time. That brings up a task list in the middle of the screen.
  Now type the letter “P” to bring up the Program Manager.”
  Customer: I don ‘t have a P.
  Tech support: On your keyboard, Bob.
  Customer: What do you mean?
  Tech support: “P”…..on your keyboard, Bob.
  Customer: I’M NOT GOING TO DO THAT

• WORMS

  09.26.06 |IT, Technology| Permalink | 4 Comments

  This post is related to IT. A worm is a self replicating program. An email worm is when a email is send to a bunch of users and from the bunch of users’ address book, it spread to others. The harm the worm does is to reduce the performance of the network, consuming its bandwidth. You will find slowness in your downloading or access of websites.

  There is an outbreak of worm in a company and it is an email worm. A bunch of users receive replication of the same email. One NB fellow decided to email everyone in the company to stop sending the email. Some who received the messages reply all asking to be removed from distribution list as well. By doing this, the NB fellow just created another worm. :wall:

  If you ever received a worm, all you have to do is to delete the message and do nothing. Do not take any action, like executing whatever the email is asking you to do. If you do not know who the sender is, best is to delete it from your email box.

  There are many viruses, worm or spams that deliberately con you into doing things you regret. The most famous one, you have won a LOTTERY but you need to send them money to collect your prize winnings. Others like, your bank wants you to update your information, please go to this site, update your password or credit card number. If the bank wants you to do that, the bank will call you or send you a legitimate letter. Beware of this malicious act.

• What Password?

  09.08.06 |IT| Permalink | 9 Comments

  In my line of work, funny things do happen with high tech environment. In IT, security is taken very seriously and some company practice not to give out password over the phone because you do not know who is on the other line. Here is a user calling IT helpdesk with an issue he has.

  User: I forgot my password and cannot login to the network.
  Helpdesk: Please may I have your ID.
  User: 123456.
  Helpdesk: I will reset your password and send it to you through email.
  User: Hello, I cannot login to the network.:mad: I cannot get to my email to view the password.
  Helpdesk: Sorry, I cannot give you the password over the phone. Maybe I will post it to your house address.

  Deadlock. User cannot login to the network, he will not be able to work until he received snail mail on his password. :giggles:

  Go ahead and test it out to see what your IT Helpdesk response. You probably can shake legs while waiting for your password.

• Yahoo Account

  08.25.06 |Information, IT, Technology| Permalink | 6 Comments

  When I was in vacation, back in July, my yahoo account was hacked in to. I could not log in. It is partly my fault, because I didn’t really put an unbreakable password. You probably knock me on the head since I am from IT line, I should know better.

  Anyhow, the account was open more than 10 years ago. I had all the chat/IM and my old geocities website, link to this account. My yahoo IM friends will be gone. It will mean that it will all vanish if I don’t get my account back. It seems like a total lost of connection, ha, just like your identity. Fortunately I still have MSN IM.

  I tried, “forget your password link” in the yahoo login page. Obviously, that will not work, as hackers will change the information of your profile. Next I wrote to the security team, account-security@cc.yahoo-inc.com. One of the admin requested some verification check like security questions and my postcode. It was more than 10 years ago, how would I remember what I put in? Anyway, I gave them a few answers but my postcode was easy, I only stayed with my parents when I was in KL.

  After about 1-2 months, a whole lot of emails flying back and forth, finally, the admin send me a reset password. I had given up then but the good news came.

  I heard a lot of cases that are in the same shoe as I am. By the way, for those who still can get into their yahoo account, it is time to update your profile and security question.

  Here is what you have to do:

  Yahoo Help!

• Dell Factory Visit

  04.28.06 |Information, IT, Penang, Technology| Permalink | 5 Comments

  Yesterday, a few of us from my work place made a trip to dell factory in Prai. That factory produces 80% of the Dell notebook world wide. I am very impress with their supply chain. It is very efficient and no inventory storage that drive cost up, meaning maximize profit at the end of the day. All the notebooks are build to order. A lot of checkpoints, to make sure no missing parts.

  Each operator can produce at least 6 units per hour. You do the math to see how many they produce in a day. The factory runs 24×7. All testing on the notebook is automated and softwares are dowloaded in the same way. They have this huge racks, probably 5-6 notebook per rack for this purpose. I notice that the operators who assemble notebook are mostly female. Those in the server lines are male. Probably servers are much more complicated heavier.

  Actually Dell does not produce anything, mainly assemble the parts together to make the final product and name it DELL. By the way, if you want to purchase a notebook, order at the end of the quarter. If they run out of the specification you want, they probably bum it up for you to meet the orders. For example, if your notebook has 40G hard disk and they ran out, they probably give you a 60G or next higher in stocks. It doesn’t work all the time, ok, only if you are fortunate enough.

  Sorry no pictures for the visit because no camera allowed. However I did take back with me a lot of value added information and a great eye opener. Who knows, I may open up a MELL factory. 😆

  P/S I did get some door gift.

• Genuine or Not Genuine

  04.26.06 |Information, IT, Technology| Permalink | 4 Comments

  I am not sure how many have read TheStar yesterday. Starting today, Microsoft will put an annoying pop-up on your screen if you are not using a genuine copy of Microsoft.

  Read here:
  http://thestar.com.my/news/story.asp?file=/2006/4/25/nation/14053230&sec=nation

  By the way, I heard it was crack within 24 hours of the first release.

  http://www.boingboing.net/2005/07/28/microsoft_genuine_ad.html

  or

  other suggestions:

  http://earendur.blogspot.com/2006/04/windows-genuine-notification-updates.html

• Photoshop Tip

  10.28.05 |Information, IT, Technology, Tips| Permalink | 4 Comments

  
  
  

  Everyone is into Photoshop, let me share a very useful tip that my hubby used, to do the picture above. This is the easiest way to select a person or an item in the picture. You can throw away the magnetic lasso after learning this.

  Instruction here: Photoshop Cropping Object

• SPAM

  10.20.05 |Information, IT, Technology| Permalink | 5 Comments

  Don’t you hate it? Now blogs are hit by SPAM. I wonder why people will go all the way out to create junks that people do not read. It is like creating more garbage. At the end of the day, who benefit from it? The software company that produce anti spam ware. It is so annoying.

  My blogs just attracted SPAM a few weeks back. Initially it was 1 or 2 in a week, slowly increasing to 5 per day. Last week, it was worst, it went up to 10 per day. I decided to put a stop to it.

  I upgraded my blog software, WordPress to 1.5.2 (not sure now whether it is the latest) and install a third party anti-spam ware called SpamKarma2 by DrDave.
  (Source: http://unknowngenius.com/blog/wordpress/spam-karma/).

  It has been catching spam up to 50 per day and allowed genuine comments to go through. SpamKarma2 only work for WordPress 1.5.1 and above. If you have an old version, I suggest you upgrade. For this upgrade, it only takes 5 minutes to do it. Remember to backup before changing.

  I am not sure whether there is any anti spam ware for blogspot, anyone out there know? I have lots of friends who are using blogspot who wants to throw spam to the garbage bin. If you know of any, please comment.

• Penang Bridge Traffic Camera

  09.06.05 |Information, IT, Penang, Technology| Permalink | 3 Comments

  This is a cool website to show you, the real time traffic in Penang Bridge via camera. Don’t do any hanky panky on the bridge…

  

  Source: http://www.penangbridge.blogspot.com/

  Camera Here: http://penangbridge.info/15.html