My family had dinner at the famous place where they serve delicious cheese cakes with initial SR. My son loves the cheese cake there. As usual I ordered meatball spaghetti for his dinner and a piece of cheese cake. While I wanted something light and tried the Singapore Curry Laksa.
After about 10-15 minutes, my bowl of Laksa came. My jaw dropped. For the very first time, I cannot believe what I saw. I thought I ordered Curry soup. I used a spoon and chopstick to scoop to see what is inside. There were 3 medium size prawns and laksa noodles. No taufu (beancurd), taugeh (bean sprout) or any kind of vegetables. When I look at the picture in the menu, it has egg, squid, taufu, peppermint leaves, fish cake, prawns and noodles. At that instant, I regret what I ordered. If you were me, what will you do?
A. Just keep quiet and eat what you ordered.
B. Get furious and call for the waitress.
C. Ask someone else to eat it.
D. None of the above, please comment.
What I did was? Nicely I called the waitress, and told her that whatever I ordered, doesn’t look exactly like the picture. No egg, no vegetables, no squid…etc. She carried my bowl of curry back to the kitchen. I saw a few people discussing by the kitchen, the chef was there, another waiter holding a menu. It seems to me that the chef himself doesn’t know what was supposed to be in the Curry Laksa. After a while, she carried it out and told me that the one in the picture was Seafood Curry Laksa and not Singapore Laksa. I asked her again nicely, “You mean to say that Singapore Laksa only has noodle and prawn with no vegetables. By the way the price of both is the same?” Later she told me that the Singapore Laksa is supposed to have taufu and fish cake, but the taufu went rotten and the fish cake ran out. I did not say further but ask her whether I can cancel the order and take that away. Finally got what I wanted.
What will you do if you order a meal that doesn’t look and taste like what you ordered?
Oh dear…what a meal (just like you said)!
I will definately complain about it, I actually did this before. to me very simple–because I pay for it, how can I have something not worth my money for? and some more they got picture!
Good for you to cancel your meal, that was your right to do so.
The taufoo went rotten and the fish cake ran out???!!! What a ROTTEN reply! You should have RAN OUT of the place as fast as you can! Nvmlah. Cancel order is the next best step. Hehe.
Twinsmon: Often the actual is way off compare to the picture.
Mumsgather: Thanks for dropping by. Hehehe..I had the cheesecake to finish, so cannot run out yet.
Michelle,
Taufu went rotten and ran out of fish cake? What a lousy reply they had for u.
I’ll leave the bowl of noodles as it is and I’ll write a note complaining about this, hand my note to the supervisor or captain, take my bill, pay and leave. I’ll not make a scene cos I’m in their ‘territory’ and I might be on the loosing side. I did this to 2 restaurants, one is in Sri Petaling (Kum … … which served dim sums in the morning) and another one in Genting (with the abalone dishes) in which I was not satisfied with their services.
So remember not to order Singapore Laksa on ur next visit. (hee, hee)
For me, i would just finish it with lot of complainings in my heart and won’t visit the restaurant again if i’m alone in the place, but if with other people, hehehe, i will make waves on it until i get what i want.
geez…. for myself i would definately be case to case. for most cases where the dish nly looks a bit off i’ll just take it as it is
if it’s like your case… i’ll definately do what you did too… although come to think of it, when i am fuming most times i will trip over my words wanna scold them fast