Hong Kong customer service has improved tremendously. People are so friendly as compared to 10 years ago. I remembered I was scolded a couple of times for no reason in Hong Kong. I being a banana, not knowing how to read Chinese had difficulty ordering dishes in a restaurant.
However I could speak Cantonese. The waiter upright told me to read the menu when I ask him for recommendation. If I took too long to order, the waiter will ask me to go away.
However all that has change now. They are so polite. One of the waitresses even helped me to find a English menu for me to select what I wanted. As I was shopping in SASA, one nice lady came and started to help me with my shopping stuff. She is so friendly and told me a lot about promotions and offers. She didn’t follow me around, allowed me to take time to browse through what I wanted and told me where things were. No wonder SASA was awarded with the Best Customer Service.
One funny thing happen while I was walking down the street, there was an old man in his security uniform. A westerner approached him and asking where the nearest MTR was. The old man didn’t understand any English. The westerner look lost and I just directed him to the nearest MTR. The old man asked me what he was asking and I told him the MTR. Later I asked him for direction to go to a shop. He was very friendly and told me how to get there.
I must say that speaking in Cantonese does have an advantage, they cannot tell that I was a tourist. You must speak the right Cantonese and not Malaysian Cantonese. I learn most of it from watching TVB series.
Ha! However a shop owner spotted that I was a Malaysian because I didn’t wear any warm clothing and I was in my short sleeve shirt. I didn’t feel cold although it was below 18°C, maybe too much walking. Any how he gave me a good price for the dried scallops and abalone strips. Frankly speaking, I don’t mind going back to Hong Kong again!
