Early in the morning, I got a call from Citibank Malaysia. I wasn’t in a mood to talk to them because I work very late the night before and needed my beauty sleep. The sales agent and a Citibank called about my complaint.
It all happens a few weeks back when a credit card promoter approached me, asking me to sign up for the cash back credit card. I was being nice and hear him out. When signing up, every customer would look for the benefit of what the card can provide.
The agent told me:
- A nice luggage bag and a knapsack for first 150 customers will be sent to me. No mention when.
- $50 cash rebate back after 3 transaction made, to cover the govt tax.
- Cash back as you pay for petrol (5%), groceries (2%)…etc.
After I signed up for the card, here are the extra T&C, not mentioned.
- Luggage bag, after 3 transactions and wait after 6-8 week, the gift will be sent. Other banks, I get the free gift on the spot!
- $50 cash rebate after 3 transitions and wait 60 days.
- Cash back, you get it after collection of minimum RM50. By the way, I cannot find this policy in their website. Other banks, I get it REAL TIME.
Nice to hear all the good benefit but you still have to WAIT to get it. A few words for you Citibank, you can have the card back!
